Tom Peruzzi's thoughts on digital, innovation, IT and operations

Ops Predictions 2011

Posted in general failures, ITSM, organizational, startup failures by opstakes on December 21, 2010

End of year is coming, time for review and predictions …

What we have seen this year is the emerging trend to try to move to the cloud. Why say try? Cause a lot of different lacks did delay decisions: lack of experience, lack of manageability, lack of security, lack of commodity, lack of portability and much more but the train cannot be stopped anymore. We will continue to see different diverse ways to the cloud, the aggressive one (we just do it), the one’s moving via private virtualization, the one’s doing outtasking to the cloud and the one’s not knowing that they are already in the cloud.

So what’s next? According to the analysts cloud is directly on the way to the phase of desilusion. Sounds bad but isn’t so. We now reach the working scene, the marketing whow is over and we can start working on a deep and permanent way. So think about it: cloud will become commodity in 2011, we will stop talking about who’s in the cloud or not, we will start just using it.

This leads to another trend for 2011: cloud operations. We did central operations, decentral operations, virtual operations, outsourced operations, outtasking and whatever, next is cloud operations. Maybe you will not take care on it but potentially you will have to think about how to operate your IT then parts of your IT are somewhere (you do not even know exactly the location, just the name/identifier of the cloud).

This leads to tons of aspects in terms of all ITSM processes, especially change mgmt (do you still own your cloud virtual environment … how to combine those releases …), incident, event and problem mgmt. (who manages what?), SL management and all others, with special focus on IT financials.

Next trend, partly invoked by ideas like DevOps is agile operations. The more agile the company, the more agile development the more event driven the IT. This leads to agile operations for the IT ops department. So how to do so?

Agility means being very flexible and self responsible within a certain frame/border. Agile operations mean being very reactive, fast and flexible within a fixed set of frameworks/standards to deliver prompt IT resources on a very $$based approach.

So agile operations relies on cloud operations and vice versa. In my understanding and strong believe the trend per se for 2011 should then be called

agile Ops operations

So what does this mean for you? Think about strong boundaries and frameworks married with a high level of ops automation. This superset is then offered to your company / development enabling them to use ops resources on demand and cost sensitive. You as the ops entity do all the cloud stuff either private, hybrid or public within your defined subset to deliver on a regular and flexible bases predictable IT.
For me this sounds reasonable good. Remember, I’m an ops man … doing agile ops operations even means you create your ops platform (DevOps), you keep the releases within your responsibility but you stop from reacting and being the holy grail nobody knows about within your company. Ops get’s public, viable and business enabling to the company! This is our all time goal and this must be the goal for all of us.

We will see what happens exactly in 2011, hopefully my predictions comes to truth by 80 %.


The Agility stuff

Posted in general failures, startup failures by opstakes on September 23, 2010

Whenever we hear terms like agility, scrum, XP, KanBan or whatever most people think like “This is cool development and innovation stuff, ops doesn’t have to care on that” NOT TRUE!!!

Whenever you hear something about a new development methodology, framework or anything else be prepared, changing developments life will change your interfaces hence your operational life too!

And better to act on interfaces than reacting. We currently do a lot of investigation on cloud, agile and how it changes our ops life but to be honest, agility drives the operational need for clouds.

Think about the following: You best act with scrum teams if you show them your boarders and limitations (aka frameworks, standards, tec. recommendations) and act as an active stakeholder with and within the scrum team. The better the teams will be, the more they will need agile resources from your ops department. Flexibility or agility can be achieved by a bunch of technologies and with different investment scenarios but one which probably fits best is reacting with cloud computing resources or highly available virtual resources (hence highly automated and “near cloud”) and provide proper feedback to the agile teams.
Doing so you will get a very high throughput within your IT organization, tons of congratulations as you were one of the very rare operators thinking in business terms and needs and you will get a very effective and efficient ops team with strict and accepted boarders. The better and clearer they are, the better your automatisation is, the better agility is supported and the better feedback will be.
If not, do what you have to do with such developers 😉
I will keep on writing about agility and cloud operations as I personally believe this is the way we will operate the next years long.

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