Tom Peruzzi's thoughts on digital, innovation, IT and operations

the missing IT and Ops strategy

Posted in general failures, organizational, startup failures by opstakes on February 8, 2011

It often sounds like operators – or in specific IT operators – just operate on a day2day basis independent of what’s coming from the business and where the business is going to.

In fact this is bullshit. You cannot act as an operator if you do not know where your company is willing to go to! And even you cannot operate if your IT and your IT Ops department don’t knows how to answer on the business challenge and on how to challenge the own IT department. There is difference between “headless” and strategy less. We often see organisations with strong management in terms of discipline, procedures and routines but they still fail. The reason why is not bad engineering … it is a lack of understanding that beside discipline and processes you need 2 more factors (I would not call them soft or whatever and I will not write about culture!)

  • a strategy showing people there to go to
  • challenge from the market

It is quite interesting to see that the less IT strategy exists the more you hear something like “we are so extra complex and not comparable to market … we have superior engineering on board …. we cannot compare to market as we have special self written applications …. the market will not understand our demand …. ” Potentially we will be able to name tons more of those bullshit arguments.

I worked a serious long time as a systems engineer with potential the same “ideas” regarding our rocket science ops platform ;-). Once I went to the CTO as he asked me to have a look at a special solution being on the market. I told him the pros and cons for about an hour and explained why this is shit. At the end he pointed out that if 1000 people think this is good solution and I think this is shit …. who will be the right one? The funny thing behind …. we used that solution and were quite happy, it was near market standards and we started to build our special ops platform market conform and got tons of more possibilities; on the economic and on the tech value!

Why this is important? The CTO had the strategy to be as market compliant as possible but staying rocket science in the business related tasks, processes and programmes. He showed us that this strategy is able to work and how the company benefits from the strategy (he did not mention in detail that engineers are easier to exchange if you use market standard hardware and software 😉 )

Next thing is that if you do not be on your own on both, organisational and technical, than you can take part on market innovation and inspiration. Mostly market will be much faster and innovative than you are, especially this should help you in the security environment. Keep an eye on being as secure as the market allows you to be. The most innovative internal solution will not help if you cannot participate in security development speed!

Let’s summarize: Have a strategy, give your people a mission, a scope and an idea of how to go forward, don’t forget to check the market and do not hesitate to accept that market is faster and more innovative than you and your department, nothing  to shame on, only if you think you can be much faster as the rest of the world. Hopefully or potentially you will be able to exactly tell the “I’m the fastest” story to your business than talking about core processes, metrics and IT/business behaviour!

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